Milbaz Fast • Safe • Affordable Rides
TERMS AND CONDITIONS – MILBAZ
This document is an electronic record
Milbaz (“Company”, “we”, “us”, “our”) operates a technology platform (“Milbaz App” / “Platform”) that connects Customers and Captains for transportation services.
These Terms apply to both Customers and Captains using the Platform.
By using Milbaz, you agree to these Terms. If you do not agree, you must stop using the Platform.
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1. PLATFORM NATURE
Milbaz is only a technology platform that connects:
- Customers who need rides
- Captains who provide transportation services
Milbaz does not provide transportation services itself.
- Ride contracts are strictly between Customer and Captain.
- Milbaz is not a transport operator or employer.
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2. DEFINITIONS
Customer: A person booking rides through Milbaz.
Captain: An independent driver providing ride services.
Services: Ride-hailing services provided through the Platform.
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3. ELIGIBILITY
All users must be at least 18 years old.
By using the Platform, you confirm:
- You are legally eligible to enter into agreements
- All information provided is accurate and truthful
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4. USER ACCOUNT
- Users must register to use the Platform.
- Users are responsible for maintaining account security.
- Any activity from the account is the user’s responsibility.
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5. BOOKING PROCESS
- Customers request rides via the Milbaz App.
- A ride is confirmed only when a Captain accepts it.
- Availability of rides is not guaranteed.
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6. FARE STRUCTURE (MILBAZ)
All rides are charged as follows:
- Distance fare: ₹12 per km
- Base fare: ₹5
- Platform fee: 10% of total fare
- Waiting charges: ₹1 per minute after first 3 minutes
- Cancellation fee: ₹0
- Surge pricing: 40% extra on fare (before platform fee) between 9:00 PM and 6:00 AM
Final fare is displayed in the app and must be paid by the Customer.
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7. PAYMENTS
- Customers must pay the full fare shown in the app.
- Payment methods may include cash or digital options.
- Milbaz is not responsible for disputes between Customer and Captain regarding payment.
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8. CANCELLATION
- Before acceptance: no charge
- After acceptance: cancellation may incur charges as shown in-app
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9. CAPTAIN TERMS (DRIVER RESPONSIBILITIES)
Captains agree to:
- Provide services independently
- Maintain valid driving license and vehicle documents
- Follow traffic laws and regulations
- Ensure safe and professional conduct
- Not misuse the Platform
Captains must NOT:
- Engage in fraudulent activity
- Share account access
- Misuse customer data
- Violate any law while using the Platform
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10. CUSTOMER RESPONSIBILITIES
Customers must NOT:
- Misuse the Platform
- Harass or misbehave with Captains
- Damage vehicle/property
- Provide false information
- Use service for illegal activities
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11. LIMITATION OF LIABILITY
- Milbaz only provides a platform connecting Customers and Captains.
- Milbaz is not responsible for ride execution, delays, or conduct of Captains.
- All responsibility for the ride lies between Customer and Captain.
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12. PROHIBITED USE
Users must not:
- Use the Platform for illegal activity
- Attempt fraud or manipulation
- Interfere with app systems
- Abuse support staff or Captains
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13. SUSPENSION & TERMINATION
Milbaz may suspend or terminate access if:
- Terms are violated
- Fraud or misuse is detected
- Illegal or unsafe activity occurs
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14. SERVICE AVAILABILITY
- Services may be unavailable due to technical or operational reasons.
- Milbaz does not guarantee uninterrupted access.
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15. PRIVACY
Use of Milbaz is also governed by the Privacy Policy, which explains data collection and usage.
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16. CHANGES TO TERMS
Milbaz may update these Terms at any time.
Continued use of the Platform means acceptance of updated Terms.
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17. CONTACT INFORMATION
Phone: +91 9103150903
Email: info@milbaz.com
Grievance Officer:
Younis Mehdi
Phone: 9103150903
Email: info@milbaz.com
ACCOUNT DELETION AND DATA REMOVAL
Users (Customers and Captains) may request permanent deletion of their Milbaz account at any time.
To request account deletion, users can contact:
📧 info@milbaz.com
📞 +91 9103150903
Once a deletion request is verified:
- The account will be permanently deactivated
- Personal information will be removed from active systems
- Some information may be retained for a limited period if required for legal, regulatory, fraud prevention, or dispute resolution purposes
After the retention period, remaining data will be permanently deleted or anonymized.
Account deletion may result in loss of access to ride history, invoices, and related services.
