Milbaz Fast • Safe • Affordable Rides
PRIVACY POLICY – MILBAZ
Your privacy matters to Milbaz (“Company”, “we”, “us”, or “our”).
This Privacy Policy (“Policy”) describes how Milbaz collects, uses, processes, stores, transfers, and protects your information, including personal information and sensitive personal data (“Information”), when you use the Milbaz mobile application (“Milbaz App”), website, or any related services (“Platform”), or interact with us offline including calls, emails, or support channels.
The terms “you” and “your” refer to any user of the Milbaz Platform, including customers and drivers.
The term “Services” refers to ride-hailing, transportation services, and any other services offered by Milbaz.
By using Milbaz, you agree to this Policy.
USER ACCEPTANCE
By accessing or using the Milbaz Platform, you agree to this Privacy Policy and consent to the collection and use of your Information.
If you do not agree, you must stop using the Platform.
You confirm that:
- The information you provide is true and accurate
- You have the right to share the information with us
- Providing information does not violate any applicable law
INFORMATION WE COLLECT
1. Personal Information
- Name, phone number, email address
- Profile details (gender, photo, etc.)
- Address and contact details
- Payment or transaction details (where applicable)
2. Account Information
- Login credentials
- Saved addresses
- User preferences
3. Location Information
We collect location data to enable pickup, drop-off, navigation, and service improvement.
4. Device & Usage Information
- Device type, operating system, IP address
- App usage data and activity
- App interactions and performance data
5. Transaction Information
- Trip details (pickup, drop, distance)
- Fare and payment details
- Ride history
6. Communication Data
- Customer support messages
- Call details when contacting support
HOW WE USE YOUR INFORMATION
We use your information to:
- Provide ride services and connect riders with drivers
- Process payments and generate invoices
- Improve service quality and app performance
- Provide customer support
- Detect fraud and ensure platform safety
- Send important service notifications
DATA SHARING
We do not sell your personal data.
We may share information only with:
- Drivers to complete rides
- Service providers assisting operations
- Legal authorities when required by law
DATA SECURITY
We use reasonable security measures to protect your information, but no system is fully secure.
DATA RETENTION
We retain data as long as necessary for:
- Providing services
- Legal compliance
- Dispute resolution
- Fraud prevention
CHILDREN’S DATA
Milbaz does not knowingly allow users under 18 years of age.
GRIEVANCE OFFICER
Younis Mehdi
Phone: 9103150903
Email: info@milbaz.com
CONTACT US
Phone: +91 9103150903
Email: info@milbaz.com
FARE STRUCTURE – MILBAZ
- Distance fare: ₹12 per km
- Base fare: ₹5
- Platform fee: 10% of total fare
- Waiting charges: ₹1 per minute after first 3 minutes
- Cancellation fee: ₹0
- Surge pricing: 40% extra (before platform fee) between 9:00 PM and 6:00 AM
ACCOUNT DELETION AND DATA REMOVAL
Users (Customers and Captains) may request permanent deletion of their Milbaz account at any time.
To request account deletion, users can contact:
📧 info@milbaz.com
📞 +91 9103150903
Once a deletion request is verified:
- The account will be permanently deactivated
- Personal information will be removed from active systems
- Some information may be retained for a limited period if required for legal, regulatory, fraud prevention, or dispute resolution purposes
After the retention period, remaining data will be permanently deleted or anonymized.
Account deletion may result in loss of access to ride history, invoices, and related services.
CHANGES TO THIS POLICY
Milbaz may update this Privacy Policy from time to time. Continued use of the Platform means acceptance of changes.
